Bank touts innovation to meet customer expectations

By Guardian Correspondent , The Guardian

Published at 11:44 AM Oct 09 2024

Photo: Correspondent

The Bank's Managing Director, Claver Serumaga

NCBA Bank Tanzania has reaffirmed its commitment to enhancing innovation in service delivery, aiming to meet customer expectations and provide empowering solutions.

The Bank's Managing Director, Claver Serumaga, made the statement in celebration of Customer Service Week, a time dedicated to recognizing the vital role of excellent service in business.

He emphasized that true service transcends merely meeting needs; it involves exceeding expectations and empowering customers with effective solutions.

"Our ongoing campaign, Numbers that Matter, reflects this belief. These numbers represent not just profits or transactions, but the milestones our customers achieve with our support," he noted.

Serumaga added, "From businesses expanding their reach to families securing a better future, these accomplishments define who we are."

Head of Finance NCBA Bank - Genes Ikunda.

One key way to enable customers to excel is through the NCBA Now app.

The app serves not just as a banking tool, but as a gateway to convenience, empowerment, and financial control.

"With it, customers can access all our services anytime, anywhere. Whether transferring funds, paying bills, or applying for loans, the NCBA Now app allows them to manage their financial lives effortlessly," he stated.

What sets the NCBA Now app apart is its ability to empower customers to take control of their financial future.

"It’s not merely about accessing services; it’s about equipping our customers with the tools to make informed financial decisions that drive them forward," he said.