Tigo marks customer service week with focus on improving services

08Oct 2019
Correspondent
Dar es Salaam
The Guardian
Tigo marks customer service week with focus on improving services

MOBILE phone services company, Tigo Tanzania has kick-started its customer service week with special treatment of its subscribers countrywide.

Tigo Tanzania’s Head of Customer Service, Mwangaza Matotola speaks in Dar es Salaam this week when she kick-started a customer service week. Photo courtesy of Tigo.

Tigo’s Head of Customer Service, Mwangaza Matotola said in Dar es Salaam this week that the leading digital lifestyle company, appreciates its millions of customers hence its staff teams are committed to provide superior customer care service.

Matotola said the week-long celebration is being marked under the theme, ‘Magic of service,’ will also focus on appreciating the company’s staff who are passionate and motivated to serve customers at Tigo shops and other digital platforms.

“Customer service is at the heart of our business and we are focusing on providing an exceptional service that leaves the customer feeling valued and respected every day. Tigo resources are committed to crafting a delightful and wonderful customer experience,” the Head of Customer Service noted.

Tigo’s customer service week festivities will involve a range of activities including live chats with customers, meetings with customers and stakeholders besides providing awareness on how they can jointly improve the quality of service being provided.

“We understand that good service is magical as it can turn an unhappy customer into a satisfied long term customer and that is why we insist in giving reliable and efficient services to our customers daily,” Matotola added.

She encouraged the mobile phone service company’s customers to visit Tigo shops and access other digital platforms including its Call Center, WhatsApp, Twitter and Facebook to experience the best services.

Matotola further said Tigo continues to invest in providing unmatched customer service by training its customer care team but also in the Customer Call Center  with technology that include an escalation system which has improved the time taken to serve our customers.

“At the end of the week, there will be a customer care staff awards ceremony during which outstanding customer care staff who had demonstrated the highest level of service to customers with professionalism will be acknowledged and rewarded,” she stated.