In remarks before the launch, StanChart’s Head of Retail Banking, Ajmair Riaz said the SC Keyboard is an important milestone as the global bank veers towards migrating to digital services.
Riaz said the platform was designed with clients tastes because it will allow users to pay bills, view account balances and transfer money to friends or family through any social or messaging platform, be it Whatsup, Instagram, Facebook, Messenger or traditional SMS’s.
“Today Standard Chartered announces another first banking feature in the Tanzanian market. The feature, which is part of the bank’s newly launched full digital bank on mobile, allows customers to access a variety of financial services from within any social or messaging platform without having to open the banking application,” Riaz said.
He said the keyboard-based banking solution allows clients to transfer money in real-time, pay utility bills and instantly check balances from any social or messaging platform.
The StanChart Head of Retail Banking further noted that the unique digital solution can be configured as the default keyboard on any smartphone, making banking quick and seamless for customers who no longer need to log into their Standard Chartered Mobile App for basic banking services.
“We want our interactions to be simple, intuitive and seamless. We remain committed to leveraging the best technology to make banking more convenient thereby enhancing customer centricity and service delivery,” he added.
“From within any popular chat application like WhatsApp, Messenger, Twitter, LinkedIn and even traditional SMS, users can check their balances, pay bills or send money to any mobile wallet, without having to exit their chat mode. “ he noted
This feature makes financial transactions more accessible, hassle-free and convenient, the StanChart Head of Retail explained.
Launched in Tanzania, Kenya, Uganda and Ghana, the solution is a first for the bank in Africa and will be rolled out to Botswana, Zambia, Zimbabwe and Nigeria before end of the year.
On his part, the bank’s Head of Technology and Operations, Christopher Vuhahula, said that StanChart continues to leverage on its digital baking capabilities given the evolution of the banking landscape as more and more users adopt online and mobile banking.
“Our clients nowadays expect convenience, affordability, security and the aspect of lifestyle in the banking activities and they want to be able to open accounts wherever they are, and they want to do so speedily,” Vuhahula said.
He pointed out that clients also expect to be able to perform more than just banking transaction on their online platforms hence the need for the new product which allows one to pay bills, access information on banking and financial trends.
“We will, therefore, continue to leverage on our aspiration of being the digital bank with a human touch,” the StanChart Head of Technology and Operations added.
Also present at the launch, was the bank’s Digital Banking Brand Ambassador and Tanzania’s multiple award-winning singer, Vanessa Mdee. Mdee remarked that she was honoured to be part a of the remarkable success of the digital bank and is already a proud user of SC Keyboard.
“As my fans know, I am a passionate user of chat-rooms and SC Keyboard allows me to do my banking without having to exit them,” she noted.
Standard Chartered’s Digital Bank on Mobile serves as the bank’s digital platform and anchor to SC Keyboard and other future capabilities. It continues to give clients practical and attractive options such as a free debit card that is delivered to a location of a client’s choosing; an account with no monthly ledger fees and no need to maintain a minimum balance.